Refund policy

Heartwood Haus Refund & Return Policy

Custom & Handcrafted Items Most of our furniture is handcrafted to order by Amish artisans. Because these items are made specifically for you, custom orders are non-refundable once production has begun. Cancellations must be made within 48 hours of order placement for a full refund.

Returns If your item is not a custom order, you have 14 days from the date of delivery to request a return. To be eligible:

  • The item must be in its original condition and packaging.

  • Restocking Fee: All eligible furniture returns are subject to a 20% restocking fee to cover the labor and inspection costs of heavy goods.

  • Return Shipping: The customer is responsible for all return freight shipping costs. Please note that freight shipping for furniture can be significant (often $200-$500+).

Damages and Issues (The 48-Hour Rule) Please inspect your furniture immediately upon delivery. If the item is damaged during transit:

  1. Note the damage on the delivery receipt before the driver leaves.

  2. Contact us at customerservice@heartwoodhaus.com within 48 hours with photos of the damage and the packaging.

  3. We will work with the workshop to repair or replace the damaged piece at no cost to you.

Natural Variations As noted in our Terms of Service, returns will not be accepted based on natural wood variations (knots, grain patterns, or minor color shifts), as these are inherent qualities of authentic hardwood furniture.